Frequently Asked Questions
An escape game is a real-life experience where participants are locked in a room and must use elements of the room, the group’s collective knowledge, and wits to discover clues, solve puzzles, and escape and/or find the missing item within a set amount of time.
You and your team will have one hour to complete the escape room. You’ll need to arrive 15 minutes before your scheduled start time to check-in and hear how the game is played.
Yes and no! You’ll be taken into the escape room and there will be a door that you will need to unlock in order to complete the experience. There is always another door that you can use at any point to leave the room, so no worries if you’re a bit claustrophobic!
We often get asked… “Is there an age limit?“
Whilst we don’t have a specific age limit on our rooms, we do recommend the games to ages 13+ due to the complexity of the experiences. Children 13 or under must be accompanied by an adult in the room. This gives them the best chance for success in completing the room. We also have a team member assist them during the entire game from our control room, with hints or clues to help along the way, should they need it.
Children 14-16 must have an adult on site at all times while the game is being played (in one of our waiting areas).
*Please note that under 5 years won’t be charged to play any of the games, but anyone older will as they can contribute and enjoy the experience.
If you need to add more players in even after you’ve booked, no worries! You can just pay for the extra people on the door with your card.
Yes! Please call us on 01582 797793 a few hours before your booking and we can move it to a new date that suits you (pending we have availability) free of charge!
Please note we do not give refunds for full cancellations, be will happily give you a gift voucer for the same amount to use at any of our locations, with no expiry date. Please review our COVID Policy for sickness requests.
In Dunstable, The Secret Bunker is on the ground floor. They are totally accessible to those with physical disabilities and those in wheelchairs. Our rooms are also deaf-friendly. In our Luton location Prison Panic is on the ground floor and is disabled friendly. Whilst the CSI Checked Out is on the ground floor of the St Albans site, it may not be suitable for all disabilities. Please ring up if you are needing more info and we will be happy to assist you.
Please note unfortunately none of our sites have disabled toilet facilities. The Maltings in St Albans has a disabled toilet which is available between 9-6pm
Dunstable: You’ll find us located in the Quadrant Shopping Centre next door to Poundland and opposite Greggs. If you park in the Quadrant Car Park you will enter the centre and then turn left at The Works. We’ll be right there on the left! We’re located 5mins from M1 Junction 11 and about 10 mins from Leagrave Train Station.
Luton: We are located across from the town hall on George St.
St Albans: We’re located in the Maltings Centre right across from the New Look store mall entrance.
For the Dunstable location, we are located in the Quadrant Shopping Centre. There is a car park to the rear of our building, or it’s also right near a bus stop. NCP parking app download recommended before arrival – the current rate is 0.45p for 1 hour. Rates subject to change. Locked not liable for any parking fines, customers must check signs for current tariffs.
Our Luton location, town centre parking where available, or is close to the bus stops.
For St Albans, there is paid parking available in The Maltings car park.
We welcome all events such as Hen and Stag Dos! Our games are the perfect mixture of adrenaline-inducing fun plus group bonding! It’s our opinion, a great night out for parties of all shapes and sizes. We currently do not allow open alcohol containers for customers onsite and reserve the right to refuse anyone on the door if they are too intoxicated to play/observe the rules.
Please email [email protected] or call us on 01582 797793 for more information or visit our events page.
Yes! We have had the NHS, EasyJet, and many more come and play our rooms for incredible corporate bonding experiences. Please check out our corporate page above for current rates and other details.
Please email [email protected] or call us on 01582 797793 for more information or visit our events page.
Yes! We have birthday party plans for all ages – especially children!
We can offer:
- Up to 24 kids an hour
- 1x room – £25pp, 2x rooms – £23pp, 3x rooms – £21pp
- Free digital invites
- Physical invites £1 per child
- Suitable for ages 11+
- Ask about our St Albans location party room for £30 an hour – seats 12 people
- Ask about our party hosting at our partner Benjamin’s Cafe in Luton.
- Catering options available
Children 13 or under must be accompanied by an adult in the room. This gives them the best chance for success in completing the room. We also have a team member assist them during the entire game from our control room, with hints or clues to help along the way, should they need it.
Children 14-16 must have an adult on site at all times while the game is being played (in one of our waiting areas).
Please email [email protected] or call us on 01582 797793 for more information or visit our events page.
