COVID-19 Policy

Locked Escapes Updated Policies & Operation Methods

Arrival:
1. Teams will only be allowed entry 10 minutes before their game time and must be wearing a mask. A mask will be provided if a member does not have one.
2. Contactless payments are preferred.
3. Staff will also be wearing masks and maintaining a social distance.

Before your game:
4. Only 1 team to be allowed in any lobby/reception area at any time
5. No lockers will be provided, a specific space within each game will be assigned for your belongings. This space is cleaned between games.
6. Handwashing stations will be available in reception and staff areas. These are contact-free and operated via sensor.

After your game:
7. At the end of your game, you will be debriefed by your gamemaster as normal including your team photo, photos to be taken on company devices only. You are able to take a team photo with your own phone yourself, however, members of staff will not touch your device.
8. Please dispose of any complimentary PPE equipment in our designated medical waste bins. We will then require you to head home after having enjoyed your game.
9. Full sanitization between games, the time between games has changed from 30 to 60 minutes to ensure sufficient time to ensure a full clean.

Other things to note:
If you had a booking that was affected by lockdown, please contact us with your gift voucher or credit note reference and we will rebook you in for a date that suits you.
Walk-ins will not be accepted, bookings will be by appointment only
All staff will be wearing PPE and have full training on the new company procedures.

Flexible booking – New T’s & C’s:
For all future bookings we will be operating revised terms and conditions which allow for full flexibility which are the following:
1. If future government guidelines like a further lockdown occur, you will be able to rebook at your leisure for a new date once able.
2. If you or a member of your family becomes ill, you will be able to reschedule with full flexibility.
3. Refunds are not being given, however the booking value will have full flexibility to reschedule to future dates, transfer to a gift card or to purchase our home delivery escape room.
4. We reserve the right to refuse entry, or to remove guests who do not respect or adhere to these procedures without refund
5. We reserve the right to refuse entry to any guest who exhibits signs of COVID-19 without refund.